We manage the entire UK-based returns process on your behalf — from branded customer return forms and QR code labels to diagnostics, repairs, and tracked return shipments. No UK warehouse needed.
We onboard your brand to our portal, acquire manuals, repair parts and packaging materials.
Your customer fills out a return form through our portal and describes the issue with the item.
They receive a QR code and free UK return label to send the item to us — hassle-free and prepaid.
We diagnose the item, repair it if necessary, and document findings in internal portal dashboard.
Once repaired, we return the item directly to your customer — fully tracked and confirmed.
You are invoiced for the service. Your customer pays nothing and receives end-to-end support from us.
Offer a seamless, branded post-sale experience for your UK customers — no local infrastructure needed.
We help you scale your post-sale support in the UK market without the cost or complexity of setting up a local operation.
To deliver seamless repairs and customer support, we need a few essentials from your team — from training material to spare parts. Once onboarded, your return process runs smoothly from day one.
Key information about how our returns and RMA handling service works.
Our RMA handling service is built for manufacturers, sellers, and e-commerce brands looking to offer returns and warranty support in the UK without needing a local base.
Your brand is added to our online return portal. Customers select your name, complete a form, and receive a QR code and pre-paid return label instantly.
Yes. Our portal provides real-time status updates — from item arrival and inspection to repair and resolution. Your team and your customer are kept in the loop.
We’ll need product training, fault-finding procedures, spare parts, and return packaging guidelines. Once onboarded, we handle the rest.
TFix manages your UK-based returns and warranty processing — from customer form to repair and return — without requiring a local warehouse or team.
years in business
delivering sustainable IT solutions
satisfied customers
across various industries
devices saved
from landfill through our programs