The terms and conditions set out below form a legal agreement between you (the Client) and TFIX LTD (the Company). These terms apply to all goods and services supplied by the Company, including but not limited to IT decommissioning, WEEE collection and recycling, secure data destruction, asset recovery, inventory storage, fulfilment, returns processing, and related services.
By commissioning our services, placing an order, or using our website, you agree that you have read, understood, and accepted these terms and conditions, including all limitations of liability and disclaimers. These terms do not affect your statutory rights.
Company Information
TFIX LTD is registered in England and Wales, company number 07892418. VAT registration number GB 156151130.
1. Service Scope
- Services include IT decommissioning, WEEE collection and recycling, secure data destruction, refurbishment and asset recovery, and fulfilment services.
- The scope of work will be agreed in writing with the Client before commencement. Additional services outside of scope will be quoted separately.
- The Company reserves the right to subcontract parts of the service (e.g. transport, recycling, or destruction) to approved partners.
2. Client Obligations
- The Client is responsible for providing accurate information about assets, site access, and any special handling requirements.
- For decommissioning, the Client must ensure sites are safe, accessible, and prepared for work to commence.
- For fulfilment services, the Client must ensure inventory provided is legal, safe, and not restricted under UK law.
- The Client remains the legal owner of all assets until written transfer of ownership is confirmed.
3. Payment Terms
- Unless otherwise agreed, payment is due in full upon completion of services or within 30 days of invoice for approved accounts.
- Overdue invoices may incur interest at 5% per week and may result in suspension of further services until paid in full.
- Assets collected for refurbishment or resale under profit-sharing remain the property of the Client until settlement of accounts, unless otherwise agreed.
4. Liability
- The Company will perform services with due skill, care, and compliance with applicable regulations (including WEEE, GDPR, and ISO standards).
- The Company is not liable for:
- Indirect or consequential losses (including loss of profits, revenue, or business opportunities).
- Damage caused by third-party logistics partners where the Client has declined insurance.
- Software incompatibility or data loss where the Client has not maintained adequate backups.
- The Company’s total liability shall not exceed the contract price for the service provided.
5. Data and Security
- The Client acknowledges responsibility for securing and backing up all data before equipment is handed over.
- The Company provides certified data destruction (erasure or shredding) upon request, with Certificates of Destruction issued where applicable.
- No guarantee is made for data integrity once assets are collected.
6. Ownership and Disposal of Assets
- Unclaimed equipment left with the Company for more than 30 days may be recycled, refurbished, or disposed of to recover costs.
- WEEE recycling services follow a strict 0% landfill policy, and disposal is carried out under relevant UK and EU directives.
7. Termination and Cancellation
- The Client may cancel services by providing notice in writing before scheduled collection or service commencement. Cancellation after mobilisation may incur costs.
- The Company may terminate the agreement immediately if the Client fails to pay invoices, breaches these terms, or engages in unlawful activity.
- Either party may terminate with immediate effect if the other becomes insolvent or ceases to trade.
8. Warranty of Services
- For repair or refurbishment services, the Company provides a 90-day limited warranty on workmanship. Warranty does not cover damage caused by misuse, tampering, power surges, or subsequent unrelated faults.
- No warranty is provided on data, consumables, or items designated for recycling.
9. Force Majeure
- The Company is not liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to strikes, accidents, natural disasters, or supply chain disruptions.
10. Governing Law
- These terms and conditions are governed by the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms
- The Company reserves the right to update these terms at any time. Updates will be published on our website, and continued use of our services indicates acceptance of the revised terms.