Service

We would be happy to help. We can repair every single device that we list on the website; however, to tell you how much will it cost to fix it, we need to assess it at our labs. It means you need to place an evaluation order on our website and then deliver your gear to us using the labels provided.

Once we receive your device, we will then take 24 hours to give you a quote. You can then decide whether it is worth servicing or not.

To get the rough estimate of our prices and service times, please check our website as we list the most common problems.

All our prices and service times are updated by our AI software daily, and we have little manual control over it, so the prices and service times are non-negotiable.
We understand that everyone's budgets are different; therefore, we always encourage people to think about our service merely as an option, and we always suggest to compare our pricing against purchasing a new device.

In the situations where you decide to not repair your kit, we will offer to recycle it or will arrange the shipping back to you. We will get in touch for evaluation and shipping costs if there will be any.
We work as hard as we can to revive your electronics. You can check your order status by logging to your account online and viewing the relevant order.

You will be able to see how many orders are there in front of your one as well as other time-related information.
Please accept our sincere apologies; we will resolve this. Everything we successfully service comes with a warranty.

All devices we repair follow our post-service Quality Control checks, which are performed by a dedicated team of people.

During an inspection, the team of experts perform various rigorous testing procedures to ensure we fixed every single issue before it leaves our premises. So we are entirely sure it leaves our premises in full working order. You can check the results of the quality check within our order completion email. Our order processing software generates this report automatically tailored to your device category.

In your situation, we would suggest submitting your device for warranty investigation, which will help us answer what happened between the time it left our premises, and you tested it. To request an investigation, please log in to your account, view your order and click Claim next to warranty information. Only after this investigation, we will be able to inform whether this is covered by our standard warranty and the options available.
Sorry, we currently do not support fixing devices not listed on our websites or listed as unavailable. Everything we repair we research before providing it as a service, therefore, our technicians strictly work only from approved manuals, and we probably do not have approved repair manuals for the device in question.

We would suggest reaching out to the manufacturer and see if they can help you out or direct you to a correct service facility.
We won't intentionally delete any data; however, we cannot be held responsible for any data loss whilst the device is on our premises. We always suggest to backup your data avoid any data loss.

If you provide a device without a hard drive, we will require to install a hard drive to test all the functions of the device during a Quality Control check. In some cases, this might reset your current hard drive, due to the way device accesses the storage.

We always suggest to backup your data before sending your device to be serviced and reset it back to factory settings if it is possible to do so.
Everything and anything we service comes with a three months warranty. You can check your warranty status by logging to your account online.

All devices we repair follow our post-service Quality Control checks, which are performed by a dedicated team of people.

During an inspection, the team of experts perform various rigorous testing procedures to ensure we fixed every single issue before it leaves our premises. So we are entirely sure it leaves our premises in full working order. You can check the results of the quality check within our order completion email. Our order processing software generates this report automatically tailored to your device category.
It is our priority service. Once you add VIP service to your order, it means we will process your order before any regular orders, which results in a quickest possible turnaround time that we can offer.

So, if you need to get your order done quickly, we suggest that you take advantage of the VIP service. Please bear in mind that the VIP service does not guarantee any set timeframe; it only prioritises your order within the processing queue.

Payment

We only require payment upon order completion and only if we complete the service successfully. Therefore there is nothing to pay until we fully process your order.

To make a payment, all you have to do is log in to your account online, click to view the relevant order and payment options will be available there. Once paid, an invoice will be available for download as well as we will send a copy to your email address.

We are sorry, but we do not currently take PayPal, BACS, cash or over the phone payments.

Shipping

We serve customers all over the UK via postal and courier services.
Visit our website, place an order, and you will receive a free shipping label on screen as well as to your email.
Package your device, stick a label on it and visit your local post office (if it is safe to do so) where you will be able to send it to us free of charge.

No printer? No problem! Show the provided QR code at the post-office, and they will be able to print you a label there and then.

You can also use any of the courier services to deliver your device to us. To provide you with the best possible service prices, we concentrate on processing orders; therefore, our staff cannot accept any walk-in customers, and we aim to provide our services digitally in the foreseeable future.

We will receive it, fix it, you pay online and we send it back to you. Simple as that. It is the only way we carry out our service.
As we are not a shop, we run our recycling operation from an industrial unit located inside a business centre. All our operations are very planned out and organised; this means we concentrate a lot on processing orders. Our staff cannot accept any walk-in customers, and we only provide our services digitally.

Please place an order on our website and use any post office within the UK to ship your device to us free of charge. We then evaluate it, fix it, test it, you pay, and we send it back.

Unfortunately, we also currently have no facilities to allow for walk-in pickups; therefore, we ship all of our orders.
Three simple steps:

1. Find a rigid box that is 2 - 3 inches bigger than your device on all sides.
2. Package your device inside the box with 2 - 3 inches of cushion material between the device and walls of the box.
3. Shake the packaged box. If you can feel the device shifting inside, it will get damaged during transit. Add more packaging material inside!
We suggest to send us a device only; we have every single accessory and cable for every single device we specialise in fixing.

If you do, however, would like us to test your accessories, such as cables, controllers, batteries, discs, propellers, etc. please include them.

Do not include extra items based on the idea that we might not have them.
It can take up to 5 working days for us to receive your device and it usually takes us less than 24 hours to process inbound orders. If your shipping tracking notes the delivery of the package, please allow us some time to book your order into the system.

Once in-bound processing is complete, you will receive an email notification confirming your order arrived on our premises.
We cannot manually change your shipping address. You can, however, change it yourself.

Please login to your account online and change your address before making a payment. Once you make the payment, you cannot change the shipping address, as it is our automated system books a shipping request with a delivery partner. It means we will ship your order to the address which was on your account during the payment process.

If you need to change an address post-payment, please wait for tracking information within your order to become available. You can then change your available delivery options by liaising directly with our delivery partner.

Account

Whenever you place an order for the first time with us, our AI system will create an account for you. The system will send the password to your within the order confirmation email.

If you do not know the password to login to your account, please use the Forgot Password link and the system will automatically email you instructions on how to reset it.