Service

Our standard service time is outlined on the service purchase page. Service times, however, do not include delivery to and from our facilities.
This service will answer your three questions; What needs to be repaired, how much it will cost and how long the repair will take.
We will not intentionally delete your data. However, we cannot be held responsible for any data loss while the device is in our possession. Therefore we always suggest to back it up before the service.
All of our repairs come with standard three months warranty to the fault we fix.
We are confident that if you have booked the correct repair for your device
Our standard service time is outlined on the service purchase page. Service times, however, do not include delivery to and from our facilities.
This service will answer your three questions; What needs to be repaired, how much it will cost and how long the repair will take.
We will not intentionally delete your data. However, we cannot be held responsible for any data loss while the device is in our possession. Therefore we always suggest to back it up before the service.
All of our repairs come with standard three months warranty to the fault we fix.
We are confident that if you have booked the correct repair for your device, we will be able to repair it. If you book a device repair, but the fault is something that cannot be fixed by us, we will refund all your money. Delivery charges are also non-refundable.
Yes, we do. If there is a password on the device, it hinders our ability to test all the functions of the device. Please provide your password with the device when you send it in for repair.
We have been in the industry for over ten years fixing on corporate electronic equipment. In recent years we decided to move into the consumer market to help people by saving them money and help the environment by reducing electronic waste. All our repairs are tested multiple times and come with at least three months warranty.
Yes, we do. If there is a password on the device, it hinders our ability to test all the functions of the device. Please provide your password with the device when you send it in for repair.
We have been in the industry for over ten years fixing on corporate electronic equipment. In recent years we decided to move into the consumer market to help people by saving them money and help the environment by reducing electronic waste. All our repairs are tested multiple times and come with at least three months warranty.

Sending

Once you have placed an online sell order, you will be given a choice to request a Send-in Pack or print your labels. Your pack will include labels, delivery note, and posting instructions. Follow the posting and packaging instructions and post via one of our posting options.
Once your online order is placed, we'll post you a sale pack within 48hrs. If you have not received this pack within five days, it may have been lost in the post. Please check that we have your correct address and contact us to arrange another pack to be sent.
Turn it off and pack your gear into any box or cardboard box. Ensure it does not shift inside and has enough padding. Manufacturer box is excellent for that. Include any accessories if required. Simply print out the delivery note and postage labels. The note goes inside label on the outside. If you have ordered a send-in pack, simply open it up, inside you will find a delivery note and labels. Use the same box for packaging your device. Lastly, peel off the selected label and stick it on the box.
We will send you an email and a text message on the day your device arrives. Our Freepost service should take 2-3 working days to be delivered to us. If you chose the faster option, it should be with us within 24 hours.
Yes, you can come to our facilities in South West London and bring the device yourself. Please check our full address and working hours here: https://www.devicerefresh.co.uk/contact/.
Once you have placed an online sell order, you will be given a choice to request a Send-in Pack or print your labels. Your pack will include postage labels, delivery note, and posting instructions. Follow the posting and packaging instructions and post via one of our posting options.
Once your online order is placed, we'll post you a sale pack within 48hrs. If you have not received this pack within five days, it may have been lost in the post. Please check that we have your correct address and contact us to arrange another send-in pack to be sent.
Turn it off and pack your gear into any box or cardboard box. Ensure it does not shift inside and has enough padding. Manufacturer box is excellent for that. Include any accessories if required. Simply print out the delivery note and postage labels. The note goes inside label on the outside. If you have ordered a send-in pack, simply open it up, inside you will find a delivery note and labels. Use the same box for packaging your device. Lastly, peel off the selected label and stick it on the box.
We will send you an email and a text message on the day your device arrives. Our Freepost service should take 2-3 working days to be delivered to us. If you chose the faster option, it should be with us within 24 hours.
Yes, you can come to our facilities in South West London and bring the device yourself. Please check our full address and working hours here: https://www.devicerefresh.co.uk/contact/.

Account

Please click on the Account icon in the top right corner of our website. You will immediately be taken to your Orders section and click on View Order where you will be able to see your order details.
Please click on the Account icon in the top right corner of our website and log in.
Please click on the Account icon in the top right corner of our website and choose Details.
Please click on the Account icon in the top right corner of our website and choose Settings.
For security reasons, your password is encrypted and cannot be seen by anyone but you. Please go to your account and select Forgot Password? option. Then enter your email where we'll send you a new password. Once received, we recommend that you log into the My Account area of our website and reset the password to one of your choices., we will be able to repair it. If you book a device repair, but the fault is something that cannot be fixed by us, we will refund all your money. Delivery charges are also non-refundable.
Please click on the Account icon in the top right corner of our website. You will immediately be taken to your Orders section and click on View Order where you will be able to see your order details.
Please click on the Account icon in the top right corner of our website and log in.
Please click on the Account icon in the top right corner of our website and choose Details.
Please click on the Account icon in the top right corner of our website and choose Settings.
For security reasons, your password is encrypted and cannot be seen by anyone but you. Please go to your account and select Forgot Password? Option. Then enter your email where we'll send you a new password. Once received, we recommend that you log into the My Account area of our website and reset the password to one of your choices.

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