The terms and conditions set forth below are a legal agreement between you (the Client) and TFix and its associated companies. These terms and conditions shall apply to all goods and services supplied to the Client by TFix.

By accessing these terms and conditions, browsing this website, the Client acknowledges that they have read, understood and agree with the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to you the Client.

TFix is a registered trademark of TFix LTD company number 07892418. VAT registration number GB 156151130.

These terms and conditions do not affect the Clients statutory rights.

Commission Agreement

By commissioning TFix, you are entering into a contract with us. The following terms and conditions set forth are our obligations to you and what you are agreeing to.

Terms and Terminology

In these terms and conditions, references such as “our”, “we”, “us” and “their” refers to TFix.

The use of headings in these terms and conditions is for convenience only and shall not affect the interpretation of the terms and conditions under the headings.

Authorisation

By commissioning TFix, the Client authorises the inspection and evaluation of the equipment to determine the nature of the repairs required and provide an estimate of repair cost and the time scale involved. The evaluation price will be notified prior to booking and no work beyond the evaluation will be charged without explicit Client approval.

TFix, when commissioned to carry out repairs, also have the necessary permission from the Client to replace components with new or used devices of a similar or better design and capability.

The Client also authorises TFix, its employees and agents to receive and transport equipment to and from the Clients premises to the offices of TFix.

Repair Order Process

To process your equipment repair request we require the following information as a minimum:

Name
Address
Landline contact number
Mobile contact number
Email address
Device passwords

We may use your details for marketing purposes however, we will not past your details to any third party.

Client Legal Rights

The Client is the legal owner of the computer equipment handed over to TFix for repairs. It is also acknowledged that all data stored on the computer equipment is the Clients property and TFix is not permitted to access this data without the explicit permission of the Client.

Payment

Payment including VAT is due in full upon completion of a successful repair, prior to the release of the equipment whether shipped to the Clients address or picked up from TFix place of business unless by special previous arrangement.

If credit terms are approved, payment in full must be made within 30 days from the date of the invoice. Beyond the 30 days, we have the right to add an additional 5% penalty of the total invoice for each week of non-payment.

Overdue payments may place the Client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the Client until all previous payments are paid in full. TFix may at its discretion withdraw credit facilities at any time if the Client is found to be in breach of these terms and conditions.

Refunds can be claimed for cancelled orders within 14 days from the date of purchase of goods and are issued by cheque and posted to your address which we hold on your account. Shipping charges and payments for services are non-refundable.

In circumstances when goods are supplied, you will only own these goods when payment in full is received.

Computer parts, hardware, and software that need to be specially ordered must be paid for in advance.

Estimate for Repairs

Upon initial inspection of the equipment, an estimate will be provided for the necessary repairs. All quotes and any subsequent charges are subject to VAT at the current rate and in sterling.

The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by the Client either verbally by telephone or in person, or in writing (including email) shall be deemed acceptance of these terms and conditions.

Availability of Goods and Services

Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages as a result of the non-performance.

Booking a Service

You can book a service via our website.

Service or repair cancellations can be communicated by any of the following:

Email
Telephone

Delivery of Goods and Services

At the time of the order, we will endeavour to confirm a timescale for the service or repairs. There may be instances when the delivery of the service cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate and we will not be held liable for compensation, damages due to a late or non-delivery.

All shipping options are offered without insurance by default and we hold no responsibility for any loss or damages caused by our logistics partners. If you require items to be insured, please contact us and we will do so at an additional cost.

Our Collection Policy

Any equipment left with TFix and unclaimed for 14 days, will be disposed of to recover our costs incurred while carrying out a service or repair. After this period, TFix shall have no liability to the Client or any third party.

Non-Compatibility Software

The Client understands and accepts that some software applications may no longer work correctly after a repair has taken place. This may be due to the installation of the latest hardware or software. It is, therefore, the Client’s responsibility to reinstall or reconfigure these applications.

Backing Up Data

TFix will make every possible effort to preserve the Client’s data and files, however, it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.

IT IS THEREFORE THE CLIENT’S SOLE RESPONSIBILITY TO ENSURE THAT ALL THE DATA AND INFORMATION STORED ON THE COMPUTER EQUIPMENT REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES PRIOR TO HANDING OVER FOR REPAIRS.

Charges will be incurred if TFix has to perform a lengthy backup procedure to protect the Clients own data in order to complete the repairs.

We cannot be held responsible for the following during the repairs:

  • Loss or corruption of data, files, information or records
  • Any loss of business goodwill
  • Any losses attributed to the interruption to business activity while equipment is out of service for repairs
  • Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data
  • Any losses you may suffer arising from failure to use anti-virus software
  • Any loss considered to be unforeseeable
  • Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection

TFix will not be liable for any damage caused to other equipment by parts supplied following any repair.

Loss of Data Stored on Computer Equipment

TFix, its Employees and Agents cannot be held responsible for any sensitive data left on any devices submitted to be serviced or stored. It is, therefore, customer’s responsibility to remove any sensitive data from the device before service.

Limited Liability

Whilst TFix shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold TFix liable for any accidental damage to the said equipment including but not limited to – casing cracks, scratches, deformations, theft of the equipment etc.

We cannot be held responsible if due to advanced repair techniques used during our procedures in rare cases device condition might worsen. If devices submitted to TFix services develop additional faults or becomes unusable whilst on our premises TFix will not reimburse any loss claims or costs associated with services provided.

Additionally, TFix cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.

TFix liability of any kind with respect to services undertaken, including any negligence on its part, shall be limited to the contract price for the services provided.

Furthermore, should TFix, its employees or agents offer any advice or recommendations to a Client as to the use of computer equipment, storage, use of software applications confirmed by whatever means is used entirely at the Clients own risk and accordingly TFix shall not be held liable for any such losses associated with such advice or recommendations.

Warranties

TFix warranty agreement begins the day initial repair was completed and lasts for 3 months from that date. The time between order completion notification and actual receipt of the order is also considered as a warranty period. If the device is submitted for a warranty repair during these 3 months period, the original warranty will not be extended, unless stated otherwise.

If the same problem re-occurs within 3 months of the original repair, Client has to complete Warranty Investigation Form and submit the device for Warranty Investigation, which is usually done within 5 working days (excluding transit times). If our investigation confirms the same fault reoccurred, TFix will cover the cost of repair. However, charges will be incurred should additional parts are required to complete the repair. Any necessary replacement parts will be quoted for and Client will not be charged for these until we have an approval.

If after a repair, the client experiences problems, which were not originally disclosed to TFix prior to the initial repair, the problem is classified as new and unrelated. These unrelated problems are, unfortunately, not covered by our warranty.

If we determine that the problem is not covered under our warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. If you decide not to proceed with the repair, we will retain the service charge of £9.99 as well as shipping fees.

Where items are returned as faulty and no fault is found by TFix, a service charge of £9.99 plus shipping expenses will be retained to cover the engineer’s time.

TFix does not provide warranty for data or computer files either expressed or implied. TFix disclaims any data warranty of any kind. TFix will not be responsible for faults caused by viruses, malware or other computer hardware or software failures subsequent to any repair.

Diagnostics service and shipping fees are not covered under warranty. However, if Warranty Return Request is submitted and Warranty Investigation confirms the same fault has recured, both diagnostics service charge and shipping fees will be fully refunded.

The warranty on any hardware will be voided if warranty sticker placed on the warrantable equipment is removed, broken or tampered with. Any warranty work or repairs must be diagnosed and performed by TFix exclusively or the warranty will be considered void.

Any warranty offered will become invalid if the manufacturers marked label is removed or tampered with in any way from the parts installed during a repair. Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.

Damage to a device or its components supplied by TFix under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.

Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidental damage, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.

All shipping options are offered without insurance by default and we hold no responsibility for any loss or damages caused by our logistics partners. If you require items to be insured, please contact us and we will do so at an additional cost.

Please bear in mind warranty investigations can take up to 5 working days (excluding transit times). The warranty covers only the specific parts we identified as faulty during an evaluation and repaired. If we cannot detect any faults or will determine that your device developed new or additional faults you will be liable for transit and administration fees.

Manufacturers Warranties

During the performance of our services, we may affect a manufacturer’s warranty validity. It is the Clients responsibility to determine the consequences of our services under any manufacturer’s warranty and take the appropriate action necessary.

Administration Charges

In case of complimentary refunds, for e.g. when we decide to refund for failed repair or cancelled order, we reserve the right to charge a minimum amount of £9.99 administration charge to cover our time spent processing the order. Evaluation fee and delivery charges are non-refundable.

Board-Only Repair Policy

TFix can repair your Printed Circuit Boards with quick turn around time, exceptional customer service and low costs. Boards that have become obsolete may contain components still available today, which can be replaced. Provided the components are identifiable, there is a very good chance that they will be recoverable. Failures are usually caused by solder paste or soldering connections failures and not IC’s or PCB’s. In these cases, we can remove identified components, refurbish leads, BGA’s and re-attach them back on boards. Our electronic engineers can quickly, efficiently and professionally remove, refurbish and replace all components mounted on Printed Circuit Boards. Operating equipment sourced from the best manufacturers from all over the world, we can keep your rework costs down. All of our repairs are completed at ESD safe and controlled environments. Equipment and procedures are carefully developed and selected by our R&D department.

BGA Rework Procedure Explained:

  • PCB pre-baked in safety drying oven according to JEDEC standards to prevent de-lamination and evaporate all moisture within PCB layers and BGA components.
  • The Integrated Circuit with faulty BGA is removed using our developed profiles and procedures.
  • The PCB BGA site is cleared of residual solder and cleaned using specially designed board solvents to remove all residues and contamination.
  • Integrated Circuit undergoes a process known as “re-balling”, which applies high-quality solder spheres on device connection pads.
  • Refurbished IC is inspected using video microscope for damages, contamination and imperfections on refurbished Ball Grid Arrays.
  • A refurbished component is then placed back onto Printed Circuit Board using a selection of fluids, fluxes and relevant procedures.
  • Every single board has different soldering profile, factors such as board size, thickness and component density are considered during profile development.
  • After the procedure is complete, we use special BGA microscope to look underneath component and inspect for voids, bridges and quality of joints.

Board only rework service is not covered by our usual warranty, as the device is not diagnosed or assembled by TFix.

By allowing us to carry out repair procedure all our clients agree to trust in engineers knowledge and equipment to carry out successful procedures, however in some cases due to the age of the PCB or inaccurate diagnostics provided by the customer the outcome is not as expected and can render the final repair unsuccessful. In these situations, TFix cannot be held responsible and additional pricing might incur if a board is sent for further repairs.

Misquote

If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We will contact you at the earliest convenience to advise you of the situation and you will be given the option to proceed based on a newly revised quotation or the order can be cancelled.

If you choose to cancel the order, any monies paid in advance for the repairs will be refunded in full, minus administration fee, a minimum of £9.99. This excludes evaluation and shipping charges.

This Agreement

All contracts formed between TFix and the Client shall be governed by and construed in accordance with and governed by the laws of Great Britain and Northern Ireland.

Each party agrees that any disputes not resolved by the normal complaints procedure will be submitted to the court within the jurisdiction of Northern Ireland.

Correctness of Information and Disclaimer

Although every effort is made at all times to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognised there is a possibility of errors in the information contained within. TFix expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation. TFix shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.

We reserve the right to amend the content of our website and or our documentation at any time without prior notice.

We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.

It should be noted, that services and or products indicated on this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.

TFix has the right, at their discretion, to refuse the supply of goods and services.

TFix reserves the right to change their terms and conditions at any time without prior notice.

Privacy

We do not store credit card details nor do we share customer details with any 3rd parties. Please refer to our Privacy Policy, available here.

Trade-In Terms and Conditions

Introduction

TFix Limited, a company registered in England and Wales with registered number 07892418 and with its registered office at Generator Business Centre, 95 Miles Road, Mitcham, Surrey, CR4 3FH trading as TFix (“we/us/our”) operates a trade-in programme (the “Programme”) which allows owners of devices, including but not limited to: certain pre-owned games, games consoles, laptops, PCs, drones, mobile phones, tablets and accessories (“Pre-Owned Products”) to trade-in their Pre-Owned Products in return for cash, PayPal payment or a cheque.

These Terms and Conditions will apply to your participation in the Programme.

We reserve the right to vary these Terms and Conditions and/or to cease the Programme at any time in our sole discretion. When We do so, We will provide access to the new Terms and Conditions through this page and available upon from one of our in-store representatives. The new Terms and Conditions will take effect immediately.

Ownership and Status

You confirm that:

you are a legal rightful owner of all Pre-Owned Products you submit for trade-in via the Programme;

the Pre-Owned Products you submit to us are not counterfeit or stolen;

your submission of the Pre-Owned Products to us fully complies with these Terms and Conditions;

you are resident in the United Kingdom and have a billing and postal address in the United Kingdom.

We have the right to refuse to purchase any items if:

you are not a UK resident;

the Pre-Owned Products are not from the United Kingdom.

Pre-Owned Products submitted to us must meet the Programme’s eligibility requirements, which will be determined by us in our sole discretion based on the condition, age and market value of the Pre-Owned Product.

Any Pre-Owned Products deemed to be counterfeit or stolen will be reported to the relevant authorities and are not eligible for the Programme.

We reserve the right to refuse to trade in any Pre-Owned Product submitted to us for testing and valuation if the Pre-Owned Product does not meet our criteria for that Pre-Owned Product. If this is the case, we will inform you why we are unable to accept the Pre-Owned Product for trade-in and will return it to you.

We will at our discretion require verification of ID for any trade-ins in exchange for cash; trade-ins made by customers who do not have TFix Account; or certain types of hardware trade-ins. Acceptable forms of ID include two of the following:

Passport OR Drivers Licence.

Where a request by us for proof of ID is not met, we reserve the right to refuse any trade-in transaction.

Phone Condition

Each mobile phone sold should match the make and model in the sale order and meet the following conditions:

Working
Each device should:

  • Turn on and off (with all buttons working)
  • Be fully functional* (cosmetic wear and tear is acceptable)
  • Have a fully working operating system (software)
  • Have a working screen (without cracks, pixel damage or defects)
  • Have a working touch screen (without cracks or chips)
  • Have no damage to rear glass or camera lens (no cracks or chips)
  • Not have bent housing
  • Include its battery (and charger if it’s wearable)
  • Not be water-damaged (water indicators must not be red)

*All features such as Making calls, Wi-Fi, Camera, Video, etc must work.

Faulty
Each device should:

  • Include its battery
  • Be intact – not crushed, bent or snapped in half
  • Not have any missing parts or components

Faulty examples: Water damaged, Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, faulty operating system, etc.

All devices must not be activation locked and must be deregistered from any associated accounts. All phones must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted.

By submitting an order through our site you warrant that the phone(s) comply with these terms.

If a phone fails to meet our terms and conditions we’ll propose an adjusted price by email and text message. If you choose to decline our new offer, we are happy to return the phone. We have the final decision on all phone values. Adjusted orders will be automatically be cancelled if you do not reply to our proposed offer email within 14 days.

Full Testing

If our in-store representative decides that your Pre-Owned Product satisfies the basic functionality requirements, you will be required to leave your Pre-Owned Product with us for further testing by our engineering team.

Before leaving your Pre-Owned Product with us, please ensure that you have:

removed all:

passwords and access restrictions (including for any linked accounts, eg Apple iCloud);

SIM or memory cards from the Pre-Owned Product; and

personal information, including (but not limited to) all names, phone numbers, SMS and email messages, browsing history, photos, games, songs, video, apps, programs and all other data that might identify you or any other individual (“personal information”); and

disabled any data receiving functions such as WiFi, Bluetooth or 3G.

Our engineers will perform further testing on your Pre-Owned Product against our eligibility requirements so that we can establish if your Pre-Owned Product is eligible for trade-in through the Programme and if so, give you an accurate valuation.

When you book a trade-in order, we will inform you how long we estimate further testing will take and when you will receive your valuation. The length of time this process will take may vary depending on the type of product and level of trading activity in the store.

Data Risk and Precautions

Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.

Although in our experience the risk of Data left on your device being accessed by us or by any third party to whom we subsequently sell the device is very low, we draw to your attention the following points which will help you decide whether to accept the risk of selling us a device which may contain accessible Data.

If your device is functional, we strongly advise that you delete all personal data from the device prior to sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your device.

If your device is non-functional and has a “remote wipe” function, then we strongly advise that you attempt wiping the device prior to sending it to us.

If your non-functional device cannot be data wiped but has a PIN lock (a password or combination which needs to be entered to access the phone when switched on) then this will block third-party access and mean that anyone repairing the device will be required to return the phone to its factory settings, in the process wiping the Data held on the device.

Please note it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device you are therefore accepting the risk that it may still contain Data which may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare parts.

Please note that while (as stated above) we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device, as a matter of practice we do not transfer any device to any third party except on terms which require them to wipe that Data.

Sim Card Removal

You are responsible for cancelling any airtime contract linked to each device. We are not responsible for any call costs arising before, or after, receipt of your device, or arising from any other circumstances whatsoever.

Please ensure you remove your SIM card before sending us your device. We accept no liability in the event that a SIM card is sent with a device and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.

Lost or Stolen Mobile Phones and Devices

Selling a mobile phone or device which you do not own may amount to a criminal offence. TFix support and adhere to the ‘Stop Stolen Mobiles Being Recycled’ code of practice set by the Home Office and the National Mobile Phone Crime Unit.

We will check the IMEI/Serial number of all mobile phones and devices received on the CheckMEND (www.checkmend.com) database of lost and stolen property records to ensure no lost or stolen items are purchased.

If a mobile phone or device is found to have a record that indicates it has been lost or stolen or we become aware of any other issue relating to its ownership, we will notify the seller by email and quarantine the mobile phone or device for an initial period of 28 days (“the Quarantine Period”). Payment for the mobile phone or device will be withheld by us until the CheckMEND record does not show the mobile phone as stolen or lost.

In such circumstances, you will be required to contact CheckMEND to prove that you are the rightful owner of the mobile phone or device and have the lost or stolen records associated with it cleared within the Quarantine Period and/or resolve any other issue relating to its ownership.

If during the Quarantine Period the mobile phone or device is cleared on the CheckMEND database and any other issue relating to ownership of the same is resolved, your sale will be processed and paid for as normal.

However, where the mobile phone or device is not cleared on CheckMEND within the Quarantine Period, we will be required by law to hold onto the mobile phone or device, pass it to the Police or other law enforcement body or dispose of it, and by entering into this contract, you expressly agree to this action. You will not receive any payment if such steps are taken.

UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device which is lost, stolen or recorded as such unless endorsed in writing by CheckMEND and by such you agree to pay any return costs involved.

If you have received payment from us for a mobile phone or device which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within 3 business days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the device or mobile phone.

We shall be entitled to set-off any sums properly due and owing to us under any contract made between you and us incorporating these terms and conditions against any sums owed by us to you under the same or any other contract between us. We will inform you in writing of any set-off carried out by us pursuant to this provision.

If we at any time become aware of any issues relating to the ownership of the mobile phone or device, you agree to co-operate with us fully with a view to resolving the issues. You may also be contacted by the Police and/or other law enforcement authorities.

We may disclose seller details to the Police or other authorised bodies (such as, but not limited to, network operators and insurance companies) for the purpose of investigating or preventing a crime. By entering into this contract you agree to us supplying data to the police or other authorised bodies for the purpose of the prevention and detection of crime, arrest and prosecution of offenders or for the recovery of stolen property.

Valuation

If, after basic functionality testing and/ or full testing, we are satisfied that your Pre-Owned Product meets our eligibility criteria, we will give you our valuation of your Pre-Owned Product.

All valuations provided by us will be in pounds sterling, are final and are valid for two weeks. If you do not accept the valuation within two weeks, We will assume that you have rejected it.

We make every effort to ensure that the posted trade-in values are accurate but occasionally errors may result in the display of incorrect trade-in value. If you trade-in an item for which an incorrect trade-in value has been posted, we reserve the right to accept or reject the item at its discretion.

Trade-in and Payment

Once you have received our valuation you may either:

accept the valuation and trade-in your Pre-Owned Product, in which case we will pay the valuation price to you in cash/PayPal/cheque in pounds sterling (£) in return for the Pre-Owned Product; or

reject the valuation, in which case your Pre-Owned Product will be returned to you in the same condition as it was in when it was left with us for testing. However, as part of Full Testing, any personal data remaining on the Pre-Owned Product will be removed.

If you accept our valuation, full ownership of the Pre-Owned Product will pass to us upon payment to you of the valuation sum.

You will not be entitled to any other payment for items you submit for trade-in as part of the Programme.