The terms and conditions set forth below are a legal agreement between you (the Client) and TFix and its associated companies. These terms and conditions shall apply to all goods and services supplied to the Client by TFix.

By accessing these terms and conditions, browsing this website, the Client acknowledges that they have read, understood and agree with the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to you the Client.

TFix is a registered trademark of TFix LTD company number 07892418. VAT registration number GB 156151130.

These terms and conditions do not affect the Clients statutory rights.

Commission Agreement

By commissioning TFix, you are entering into a contract with us. The following terms and conditions set forth are our obligations to you and what you are agreeing to.

Terms and Terminology

In these terms and conditions, references such as “our”, “we”, “us” and “their” refers to TFix.

The use of headings in these terms and conditions is for convenience only and shall not affect the interpretation of the terms and conditions under the headings.

Authorisation

By commissioning TFix, the Client authorises the inspection and evaluation of the equipment to determine the nature of the repairs required and provide an estimate of repair cost and the time scale involved. The evaluation price will be notified prior to booking and no work beyond the evaluation will be charged without explicit Client approval.

TFix, when commissioned to carry out repairs, also have the necessary permission from the Client to replace components with new or used devices of a similar or better design and capability.

The Client also authorises TFix, its employees and agents to receive and transport equipment to and from the Clients premises to the offices of TFix.

Repair Order Process

To process your equipment repair request we require the following information as a minimum:

Name
Address
Landline contact number
Mobile contact number
Email address
Device passwords

We may use your details for marketing purposes however, we will not past your details to any third party.

Client Legal Rights

The Client is the legal owner of the computer equipment handed over to TFix for repairs. It is also acknowledged that all data stored on the computer equipment is the Clients property and TFix is not permitted to access this data without the explicit permission of the Client.

Payment

Payment including VAT is due in full upon completion of a successful repair, prior to the release of the equipment whether shipped to the Clients address or picked up from TFix place of business unless by special previous arrangement.

If credit terms are approved, payment in full must be made within 30 days from the date of the invoice. Beyond the 30 days, we have the right to add an additional 5% penalty of the total invoice for each week of non-payment.

Overdue payments may place the Client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the Client until all previous payments are paid in full. TFix may at its discretion withdraw credit facilities at any time if the Client is found to be in breach of these terms and conditions.

Refunds can be claimed for cancelled orders within 14 days from the date of purchase of goods and are issued by cheque and posted to your address which we hold on your account. Shipping charges and payments for services are non-refundable.

In circumstances when goods are supplied, you will only own these goods when payment in full is received.

Computer parts, hardware, and software that need to be specially ordered must be paid for in advance.

Estimate for Repairs

Upon initial inspection of the equipment, an estimate will be provided for the necessary repairs. All quotes and any subsequent charges are subject to VAT at the current rate and in sterling.

The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by the Client either verbally by telephone or in person, or in writing (including email) shall be deemed acceptance of these terms and conditions.

Availability of Goods and Services

Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages as a result of the non-performance.

Booking a Service

You can book a service via our website.

Service or repair cancellations can be communicated by any of the following:

Email
Telephone

Delivery of Goods and Services

At the time of the order, we will endeavour to confirm a timescale for the service or repairs. There may be instances when the delivery of the service cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate and we will not be held liable for compensation, damages due to a late or non-delivery.

All shipping options are offered without insurance by default and we hold no responsibility for any loss or damages caused by our logistics partners. If you require items to be insured, please contact us and we will do so at an additional cost.

Our Collection Policy

Any equipment left with TFix and unclaimed for 14 days, will be disposed of to recover our costs incurred while carrying out a service or repair. After this period, TFix shall have no liability to the Client or any third party.

Non-Compatibility Software

The Client understands and accepts that some software applications may no longer work correctly after a repair has taken place. This may be due to the installation of the latest hardware or software. It is, therefore, the Client’s responsibility to reinstall or reconfigure these applications.

Backing Up Data

TFix will make every possible effort to preserve the Client’s data and files, however, it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.

IT IS THEREFORE THE CLIENT’S SOLE RESPONSIBILITY TO ENSURE THAT ALL THE DATA AND INFORMATION STORED ON THE COMPUTER EQUIPMENT REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES PRIOR TO HANDING OVER FOR REPAIRS.

Charges will be incurred if TFix has to perform a lengthy backup procedure to protect the Clients own data in order to complete the repairs.

We cannot be held responsible for the following during the repairs:

  • Loss or corruption of data, files, information or records
  • Any loss of business goodwill
  • Any losses attributed to the interruption to business activity while equipment is out of service for repairs
  • Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data
  • Any losses you may suffer arising from failure to use anti-virus software
  • Any loss considered to be unforeseeable
  • Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection

TFix will not be liable for any damage caused to other equipment by parts supplied following any repair.

Loss of Data Stored on Computer Equipment

TFix, its Employees and Agents cannot be held responsible for any sensitive data left on any devices submitted to be serviced or stored. It is, therefore, customer’s responsibility to remove any sensitive data from the device before service.

Limited Liability

Whilst TFix shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold TFix liable for any accidental damage to the said equipment including but not limited to – casing cracks, scratches, deformations, theft of the equipment etc.

We cannot be held responsible if due to advanced repair techniques used during our procedures in rare cases device condition might worsen. If devices submitted to TFix services develop additional faults or becomes unusable whilst on our premises TFix will not reimburse any loss claims or costs associated with services provided.

Additionally, TFix cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.

TFix liability of any kind with respect to services undertaken, including any negligence on its part, shall be limited to the contract price for the services provided.

Furthermore, should TFix, its employees or agents offer any advice or recommendations to a Client as to the use of computer equipment, storage, use of software applications confirmed by whatever means is used entirely at the Clients own risk and accordingly TFix shall not be held liable for any such losses associated with such advice or recommendations.

Warranties

Information about warranties can be found here.

Manufacturers Warranties

During the performance of our services, we may affect a manufacturer’s warranty validity. It is the Clients responsibility to determine the consequences of our services under any manufacturer’s warranty and take the appropriate action necessary.

Administration Charges

In case of complimentary refunds, for e.g. when we decide to refund for failed repair or cancelled order, we reserve the right to charge a minimum amount of £9.99 administration charge to cover our time spent processing the order. Evaluation fee and delivery charges are non-refundable.

Board-Only Repair Policy

TFix can repair your Printed Circuit Boards with quick turn around time, exceptional customer service and low costs. Boards that have become obsolete may contain components still available today, which can be replaced. Provided the components are identifiable, there is a very good chance that they will be recoverable. Failures are usually caused by solder paste or soldering connections failures and not IC’s or PCB’s. In these cases, we can remove identified components, refurbish leads, BGA’s and re-attach them back on boards. Our electronic engineers can quickly, efficiently and professionally remove, refurbish and replace all components mounted on Printed Circuit Boards. Operating equipment sourced from the best manufacturers from all over the world, we can keep your rework costs down. All of our repairs are completed at ESD safe and controlled environments. Equipment and procedures are carefully developed and selected by our R&D department.

BGA Rework Procedure Explained:

  • PCB pre-baked in safety drying oven according to JEDEC standards to prevent de-lamination and evaporate all moisture within PCB layers and BGA components.
  • The Integrated Circuit with faulty BGA is removed using our developed profiles and procedures.
  • The PCB BGA site is cleared of residual solder and cleaned using specially designed board solvents to remove all residues and contamination.
  • Integrated Circuit undergoes a process known as “re-balling”, which applies high-quality solder spheres on device connection pads.
  • Refurbished IC is inspected using video microscope for damages, contamination and imperfections on refurbished Ball Grid Arrays.
  • A refurbished component is then placed back onto Printed Circuit Board using a selection of fluids, fluxes and relevant procedures.
  • Every single board has different soldering profile, factors such as board size, thickness and component density are considered during profile development.
  • After the procedure is complete, we use special BGA microscope to look underneath component and inspect for voids, bridges and quality of joints.

Board only rework service is not covered by our usual warranty, as the device is not diagnosed or assembled by TFix.

By allowing us to carry out repair procedure all our clients agree to trust in engineers knowledge and equipment to carry out successful procedures, however in some cases due to the age of the PCB or inaccurate diagnostics provided by the customer the outcome is not as expected and can render the final repair unsuccessful. In these situations, TFix cannot be held responsible and additional pricing might incur if a board is sent for further repairs.

Misquote

If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We will contact you at the earliest convenience to advise you of the situation and you will be given the option to proceed based on a newly revised quotation or the order can be cancelled.

If you choose to cancel the order, any monies paid in advance for the repairs will be refunded in full, minus administration fee, a minimum of £9.99. This excludes evaluation and shipping charges.

This Agreement

All contracts formed between TFix and the Client shall be governed by and construed in accordance with and governed by the laws of Great Britain and Northern Ireland.

Each party agrees that any disputes not resolved by the normal complaints procedure will be submitted to the court within the jurisdiction of Northern Ireland.

Correctness of Information and Disclaimer

Although every effort is made at all times to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognised there is a possibility of errors in the information contained within. TFix expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation. TFix shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.

We reserve the right to amend the content of our website and or our documentation at any time without prior notice.

We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.

It should be noted, that services and or products indicated on this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.

TFix has the right, at their discretion, to refuse the supply of goods and services.

TFix reserves the right to change their terms and conditions at any time without prior notice.

Privacy

We do not store credit card details nor do we share customer details with any 3rd parties. Please refer to our Privacy Policy, available here.