TFix warranty agreement begins the day initial repair was completed and lasts for 3 months from that date. The time between order completion notification and actual receipt of the order is also considered as a warranty period. If device is submitted for a warranty repair during these 3 months period, the original warranty will not be extended, unless stated otherwise.
If the same problem re-occurs within 3 months of the original repair, Client has to complete Warranty Investigation Form and submit the device for Warranty Investigation, which is usually done within 5 working days (excluding transit times). If our investigation confirms the same fault reoccurred, TFix will cover the cost of repair. However, charges will be incurred should additional parts are required to complete the repair. Any necessary replacement parts will be quoted for and Client will not be charged for these until we have an approval.
If after a repair, the client experiences problems, which were not originally disclosed to TFix prior to the initial repair, the problem is classified as new and unrelated. These unrelated problems are unfortunately, not covered by our warranty.
If we determine that the problem is not covered under our warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. If you decide not to proceed with the repair, we will retain the service charge of £9.99 as well as shipping fees.
Where items are returned as faulty and no fault is found by TFix, service charge of £9.99 plus shipping expenses will be retained to cover the engineer’s time.
TFix does not provide warranty for data or computer files either expressed or implied. TFix disclaims any data warranty of any kind. TFix will not be responsible for faults caused by viruses, malware or other computer hardware or software failures subsequent to any repair.
Diagnostics service and shipping fees are not covered under warranty. However, if Warranty Return Request is submitted and Warranty Investigation confirms the same fault has reoccured, both diagnostics service charge and shipping fees will be fully refunded.
The warranty on any hardware will be voided if warranty sticker placed on the warrantable equipment is removed, broken or tampered with. Any warranty work or repairs must be diagnosed and performed by TFix exclusively or the warranty will be considered void.
Any warranty offered will become invalid if the manufacturers marked label is removed or tampered with in any way from the parts installed during a repair. Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.
Damage to device or its components supplied by TFix under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.
Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidental damage, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.
All shipping options are offered without insurance by default and we hold no responsibility for any loss or damages caused by our logistics partners. If you require items to be insured, please contact us and we will do so at additional cost.
Please bear in mind warranty investigations can take up to 5 working days (excluding transit times). The warranty covers only the specific parts we identified as faulty during evaluation and repaired. If we cannot detect any faults or will determine that your device developed new or additional faults you will be liable for transit and administration fees.