One Stop Solution

We help manufacturers to concentrate on what really matters – the product while ensuring ex-customers enjoy products via our aftermarket services. Our automated solutions handle booking, communications, transport and full repair cycle during the process.

Inventory Management

We take care of warehousing replacement parts for you. The stock can be monitored live by simply logging into aftermarket services portal. This allows you to ensure you are aware of the current stock situation and we always have the parts we need.

Customer Experience

We aim to turn incidents into positive experiences for customers, which strengthens client’s loyalty to the brand. Constant continuous improvement strategies allow us to achieve excellent results during each interaction.

Process Analytics

We love tracking and analysing data, which help us to improve efficiency and enables us to provide cost-saving solutions for our customers. Manufacturers can monitor KPIs by simply logging into our custom developed portal.

Service Professionals

All our engineers are fully trained and have access to a vast library of technical manuals, which are developed by in-house test engineers or acquired directly from the manufacturer. The typical aftermarket services process of evaluation, repair, quality control follows every single order that enters our facilities.

Product Return Process

From initial customer contact to delivery of repaired product

Aftermarket Services Product Return Process

Repair Avoidance

To increase the quality of user experience and avoid unnecessary costs we implemented repair avoidance strategy through our customer service and online self-help questionnaires. Questions and scripts can be optimised to customer requirements based on supported product to fully take advantage of this process. This front-end filtering solution highly benefits us, as aftermarket services supplier, by decreasing project costs and enables to achieve higher level customer satisfaction over the competition. Interactive repair avoidance tools can guide the customer to resolve software issues, advise of faulty external hardware and instruct end user how to perform firmware updates.

Process Tracking

The customers can be wary to send their devices in for repair, as mistrust has already been established initially when the device failed initially. To avoid this TFix offers complete transparency and tracking of the aftermarket services process at any stage of the repair. By providing multiple ways to book a service we ensure all customer expectations are met. The multitude of inbound methods includes walk-in bookings, automated online registrations and bookings over the phone. Based on requirement we can also arrange collection from a customer using our own couriers and even provide packaging for customers to send their devices in.

Be Greener Business

Improve your business process and brand recognition by thinking greener

Reduce

Our interactive solutions for pre-return qualification are designed to address customer’s problems where it starts. To save customers’ time and prevent the full RMA cycle processing we aim to resolve as many issues as possible by seeking to deal with simple requests while the device is still in customer’s possession. This approach helped us to improve brand loyalty and customer satisfaction by offering necessary help, such as firmware updates or device setup, remotely if possible.

Recover

Through constant investments in research and development, we aim to build AMS industry practices, which not only satisfy manufacturers and end-consumers but also sustain the environment and natural resources. TFix’s environmental policy ensures we do make an impact when it comes to industry efforts to build sustainable electronic waste recycling methods. Our processes are developed to assure we can show end-customer how to save money and environment by choosing to recycle over replacement.

Recycle

We consciously design our processes to allow TFix to offer best practices in recycling electronics, such as EOL products, non-conforming manufacturing components, BER devices, IT equipment and other consumer appliances. Our asset recovery services provide manufacturers access to secondary goods market via our discreet channels where the brand’s image is unaffected. And we always remain environmentally friendly and ecologically responsible by reviewing our electronic waste recycling partners regularly.