Our interactive solutions for pre-return qualification are designed to address customer’s problems where it starts. To save customers’ time and prevent the full RMA cycle processing we aim to resolve as many issues as possible by seeking to deal with simple requests while the device is still in customer’s possession. This approach helped us to improve brand loyalty and customer satisfaction by offering necessary help, such as firmware updates or device setup, remotely if possible.
Product Return Process
From initial customer contact to delivery of repaired product