Solid Product Support Services – Key to Customer Loyalty
TFix offers a broad range of labour-based after-sale product support services for electronic equipment hardware manufacturers all over the world. We have projects in place, which allows us to act as either independent service providers or third-party product support services provider. TFix delivers electronic hardware warranty services to consumers, usually by partnering up with manufacturers to share intellectual property, such as SOPs and repair manuals. We also present simple break/repair technical services to manufacturers, who need RMA or asset recovery services locally. Our services are designed to extend the lifetime of consumer electronic equipment while protecting manufacturers brand, increasing customer loyalty and saving manufacturers from high-level investments in building in-house product support services infrastructure.
With rising of e-commerce platforms, customer expectations are very high when it comes to after-sale support services. Of course, sending replacement product is the always the most straightforward choice of all modern day manufacturers. However, few factors have to be taken into account, such environmental responsibility and customer emotional attachment to the product. Our mission is to deliver a product, which concentrates on high customer satisfaction while keeping RMA services cost affordable to the manufacturer. And we do achieve this by offering unprecedented access to a number of tailored reverse logistics services and solutions.