What causes PS4 freezing issues?

“PS4 freezing” is a term which terrifies the most avid PS4 gamers. The average PlayStation 4 user who is familiar with this term knows it reeks of a problem. To proceed with explanations on how and why let’s firstly establish a general idea what this issue with PS4 freezing is all about.

Game console freezing or lagging is only one of a few issues that current electronic equipment experiences in general. What we mean by “freezing” is when your game console gets stuck while playing a game or simply has “hiccups” in performance causing it to lag. These freezes are also obvious, once you decide to carry out an update on your PS4. To either bring new features or simply to enable the latest games to be played.

Potential PS4 lagging causes

Game Console Repairs London - UK Repair Service Centre-1

As an electronic equipment repair company, we have been servicing Playstation 4 game consoles since Sony released them. It does help that we run professional soldering laboratories, as this allows us to carry out such procedures as APU BGA reballing and PS4 HDMI port repair in-house. Consequently, we do not need to outsource these complicated soldering procedures elsewhere. Being one of the biggest repair centres in the UK, which specialises in game consoles we’ve probably come to experience and repair every single problem these units encounter. At TFix, we feel it is important to release the information which can help to educate gamers and everyone else about the causes behind PS4 freezing issues and what can be done about it.

PS4 freezes caused by overheating

Playstation 4 All Faults Single Price Service

It is probably the most likely cause when it comes to game console not working at its best. PS4 essentially is a custom built gaming computer with the same components as a powerful PC. As we all know, powerful electronic things tend to function on high temperatures, which isn’t the best for those silicone APUs inside your game console.

The Accelerated Processing Unit (APU) is a device, which you will find soldered on the mainboard inside of your PS4. AMD is a manufacturer, and it hosts CPU and GPU inside of a single component. Therefore, during these gaming sessions your game console, specifically, APU, can heat up to 90C degrees and needs to be cooled down. For instance, the machine completes cooling via heatsink attached on top of APU. Then it is further cooled down by pushing cold air via an integrated fan inside your game console.

Once any of these components do not function as they suppose to, e.g. poor heat transfer between APU and heatsink, faulty cooling fan or even dust accumulation causing insufficient airflow, your PS4 overheats. High temperatures inside your PS4 causes damage prevention mechanisms to kick in and throttle down APU operating speed, which is experienced as freezing or temporary lag on the screen.

THE FIX: Ensure your PS4 has sufficient gaps around it, as this allows for better air circulation. To extend its life get it serviced regularly. It can be done by cleaning dust from internal components and replacing thermal paste, which is the compound that helps transfer heat from APU to the heatsink. If your PS4 started freezing and now does not turn on at all or even comes up with artefacts on the screen, you might need a service called PS4 Reballing, which can be carried out by professional soldering laboratory.

More from the Blog

Nintendo Switch LCD Replacement at TFix Electronic Equipment Repair Centre
Damaged Nintendo Switch charging port repair
Nintendo Switch Touch Screen Digitiser Replacement - Console Repairs

PS4 freezes caused by faulty hard drive

Playstation 4 All Faults Single Price Service

Your PS4 uses a 7200rpm hard drives, with at least 160GB storage capacity to install your games and store your game saves. These hard drives are the same as the ones you could find inside of the laptop. And as we all know they are prone to various failures. Every single time you use your PS4 to do anything, the hard drive reads and writes data. If it suddenly develops a fault, which could be a patch of bad sectors, it struggles to operate and causes delays, hence freezing. The main reason for HDD failure is damage by shock. Imagine the platter which holds all information spinning at 7200 revolutions per minute and if dropped or knocked… Serious damage can occur! Also, something to keep in mind is if your HDD fails, you won’t be able to recover any of your data from it. You can’t even transfer your hard drives in between PS4s as these are digitally tied to each game console independently due to copyright.

THE FIX: If you think your hard drive is faulty, try logging into recovery menu, by holding on/off button of your PS4 during the startup until you hear two beeps. It should open the menu and allow you to try a few maintenance options. Rebuilding the database or even completely restoring the system might help. Otherwise, get in touch with a professional repair centre to service your PS4 by a HDD replacement. Your data is most likely toast though…

PS4 freezes caused by low disk space

What Causes PS4 Freezing Issues?

It seems the newer the game is, the more space is required to run it. All these awesome detailed cut scenes and graphics do require large amounts of data saved on your PS4 to run it smoothly. The nature of how hard drives work is that they tend to write data to the nearest available section. When your hard drive has plenty of space, it is fairly easy to find an empty spot to save new data. Therefore everything runs smoothly. However, once your space runs down, it gets harder for your PS4 to hunt down these empty sections. Therefore, it can slow down to a point when it even causes PS4 freezes to completely ruin your gaming experience. We’ve noticed that keeping at least 10% of free space available tends to provide the best performance benefit.

THE FIX: Free up some space by deleting games you don’t play that often anymore. You can also remove various applications, capture gallery and application saved data by navigating to Settings -> System Storage Management. If you’re a power user of your PS4, as we are, get that hard drive upgraded. Imaging all the apps and games you can hoard on a 1TB or even 2TB options! Don’t even get us started about the benefits of SSD…

PS4 freezes caused by poor internet connection

What it takes to do PS4 HDMI port repair?

Online gaming is a worldwide phenomenon and just the idea of headshotting some Russian dude in Call Of Duty, while chilling on a sofa having a cold one… #mindblown! It is all through the power of the internet. All that data travelling through cables and fibres can get stuck, especially if your ISP. That’s Internet Service Provider for those that aren’t that tech savvy, does not have the best connection in your area. When these data packets do not reach their destinations, in this case carefully targeted headshot on that Russian dude, your game console does not know what to do and freezes. It could potentially happen more frequently on wireless connections in you live in radio frequency infested home.

THE FIX: Wires are still the best, so if you’re having issues on WiFi connect your PS4 via good old RJ45 cable directly to your router and disable that wireless connectivity through Network menu. Setting up your internet connection one more time might also help to solve some of your connectivity issues. Give it a go!

PS4 freezes caused by outdated firmware

What Causes PS4 Freezing Issues?

Like every reputable manufacturer, Sony releases regular updates to introduce new features, optimise user experience and fix bugs. These updates not only provide performance improvements but enable you to play the latest games as well. If you haven’t updated your PS4 firmware for a while, you could potentially have various unresolved bugs in your operating system, which cause internal panics and PS4 freezes. It especially happens if you try to play the latest games with old firmware, as developers tend to take advantage by continually optimising their software/games by finding new ways how to use PS4 hardware. Some games will even prevent from installing until you update your firmware via Sony servers.

THE FIX: You can easily download the latest firmware via PlayStation Network by accessing it from the home screen. It will start a process and allow your PS4 to download and install the most recent software automatically. If your PS4 gets stuck or you have not connected it to the internet, you could also update your game console manually. Get a USB stick with at least 8GB of storage, format it as FAT32, download the latest update file from Sony website and copy it on the stick. Then boot your PS4 in safe mode by keeping on/off button pressed until you hear two beeps and select “Update system software”.

More from the Blog

Nintendo Switch LCD Replacement at TFix Electronic Equipment Repair Centre
Damaged Nintendo Switch charging port repair
Nintendo Switch Touch Screen Digitiser Replacement - Console Repairs

PS4 freezes caused by faulty hardware

PlayStation 4 Games Freezing And Crashing Repair

If you tried all of these fixes and the issue persists, your game console hardware might be faulty and requires proper attention. It either means a call to Sony PlayStation support or using a professional repair centre, which specialises in PS4 repairs. Your game console has a main board inside, which has thousands of SMT components soldered onto it. If either of these components fails the complicated circuits get broken. It causes various issues, such as freezing or even completely “bricking” your PS4. These type of repairs require complete disassembly of the console, identifying what could possibly be causing the issue and replacing these faulty components economically.