Frequently Asked Questions

You ask – we answer. Follow through our most popular questions

Corporate Responsibility TFix

How long does it take for a service to be carried out?

Our standard service time is outlined on the service purchase page. Service times, however, do not include delivery to and from our facilities.

How much will it cost?

Please browse our website for various devices problems and prices. If we do not list your particular problem or you don’t know what the fault with your device, please order Evaluation Service.

What payment methods do you take?

Our payments information can be found here.

I live local and want to bring my device in. Do I need an appointment?

Sure. No appointment is necessary; you can just turn up. You can see our address and opening times here.

Can I post my device in?

Sure, we service UK customers and can arrange your device to be picked up anywhere within UK mainland. Orders delivered by customers themselves need to be placed via website first in order to acquire reference number, which has to be clearly marked on your device to help us identify the order once it arrives.

Can I track my device during the process?

We will send out email and text message confirmations during the process to keep you updated. You will also receive a tracking link to check for progress live anytime online.

How long does a delivery take?

All devices once repaired are shipped using our delivery partners using overnight express delivery service. Deliveries are carried out on weekdays between 9 am – 5 pm. Cut-off time for next day delivery is 12 pm.

Can you collect my device from me? How long does it take?

We operate a courier collection for all our repairs. If you book the courier collection your device will be collected from your shipping address – we will contact you beforehand to arrange a convenient time.

How to package my device?

We always recommend a rugged box and plenty of bubble wrap inside the box. Make sure it’s packaged safely as your precious electronics will be handled multiple times during transit.

What happens if my device gets damaged during transit?

All shipping options are offered without insurance by default and we hold no responsibility for any loss or damages caused by our logistics partners. If you do need your item to be insured whilst in transit, please arrange the shipment from and to our facilities using any of major logistics companies. Bear in mind that upon release of every order we are required to ask for the reference number and customer details to be confirmed otherwise the order will not be issued.

What kind of warranty can I expect?

All of our repairs come with standard 3 months warranty to the fault we fix.

What happens if you cannot fix my device?

We are confident that if you have booked the correct repair for your device we will be able to repair it. If you book a device repair but the fault is something that cannot be repaired by us we will refund all your money apart from £9.99 to cover time spent processing the order. Delivery charges are also non-refundable.

So I tried to fix my device on my own and have it semi unassembled. Can I send it to you and have you finish the repair?

Sure. Please purchase the evaluation or relevant service you require and deliver your device in. Make sure you package it safely and we will repair it, put it back together and test it thoroughly for you.

Do you need my password/passcode?

Yes, we do. If there is a password on the device, it hinders our ability to test all the functions of the device. Please provide your password with the device when you send it in for repair.

What do I receive as proof of my guarantee and payment?

Our accounting department will send you an email with your invoice. Also, we have all the details of your repair stored in our database.

Why should I trust you with my device?

We have been in the industry for over 10 years fixing on corporate electronic equipment. In recent years we decided to move into consumer market to help people by saving them money and help the environment by reducing electronic waste. All our repairs are tested multiple times and come with at least 3 months warranty.

Will I lose any of my data/pictures/contacts etc.?

We will not intentionally delete your data, however, we cannot be held responsible for any data loss whilst the device is in our possession, therefore we always suggest to back it up prior to service.

What does evaluation service mean?

This service will answer your 3 questions; What needs to be repaired, how much it will cost and how long the repair will take.