Frequently Asked Questions

You ask – we answer. Follow through our most popular questions

Corporate Responsibility TFix

How long does it take for a service to be carried out?

Our standard service time is outlined on the service purchase page. Service times, however, do not include delivery to and from our facilities.

How much will it cost?

Please browse our website for various devices problems and prices. If we do not list your particular problem or you don’t know what the fault with your device, please order Evaluation Service.

What payment methods do you take?

Our payments information can be found here.

I live local and want to bring my device in. Do I need an appointment?

Sure. No appointment is necessary; you can just turn up. You can see our address and opening times here.

Can I post my device in?

Sure. We work with customers all over the UK. All you have to do is place an order on the website and you will receive a free shipping label to your email. Follow instructions within the email and get your device over to us.

Can I track my device during the process?

We will send out email and text message confirmations during the process to keep you updated. You can also log into your account any time and see all orders progress.

How long does delivery take?

All devices once repaired are shipped using our delivery partners. Deliveries are carried out on weekdays between 9 am – 5 pm and usually take a few days to arrive. You will receive a notification when order is picked up by a courier and will be able to check the tracking number within your account.

Can you collect my device from me? How long does it take?

Sorry, we currently do not provide collection services. We do, however, provide free shipping labels to all orders placed via our website and you can ship your device for free to us from any post office.

How to package my device?

We always recommend a rugged box and plenty of bubble wrap inside the box. Make sure it’s packaged safely as your precious electronics will be handled multiple times during transit.

What happens if my device gets damaged during transit?

All shipping options are offered without insurance by default and we hold no responsibility for any loss or damages caused by our logistics partners. If you do need your item to be insured whilst in transit, please arrange the shipment from and to our facilities using any of the major logistics companies. Bear in mind that upon release of every order we are required to ask for the reference number and customer details to be confirmed otherwise the order will not be issued.

What kind of warranty can I expect?

All of our repairs come with a standard 3 months warranty to the fault we fix.

What happens if you cannot fix my device?

We are confident that if you have booked the correct repair for your device we will be able to repair it. If you book a device repair but the fault is something that cannot be repaired by us we will refund all your money. Delivery charges are also non-refundable.

So I tried to fix my device on my own and have it semi unassembled. Can I send it to you and have you finish the repair?

Sure. Please purchase the evaluation or relevant service you require and deliver your device in. Make sure you package it safely and we will repair it, put it back together and test it thoroughly for you.

Do you need my password/passcode?

Yes, we do. If there is a password on the device, it hinders our ability to test all the functions of the device. Please provide your password with the device when you send it in for repair.

What do I receive as proof of my guarantee and payment?

Our accounting department will send you an email with your invoice. Also, we have all the details of your repair stored in our database.

Why should I trust you with my device?

We have been in the industry for over 10 years fixing on corporate electronic equipment. In recent years we decided to move into the consumer market to help people by saving them money and help the environment by reducing electronic waste. All our repairs are tested multiple times and come with at least 3 months warranty.

Will I lose any of my data/pictures/contacts etc.?

We will not intentionally delete your data, however, we cannot be held responsible for any data loss whilst the device is in our possession, therefore we always suggest to back it up prior to service.

What does the evaluation service mean?

This service will answer your 3 questions; What needs to be repaired, how much it will cost and how long the repair will take.